Reference

How j35 Handles Your Personal Data

At j35, we take the privacy of your account seriously — every piece of information you share with us, from your name and contact details to your UPI…

Transparent data useUPI & Paytm privacy coveredYour rights clearly statedContact us to update your data

Explore lobby Read FAQ

What Information We Collect and Why

j35 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with j35, we collect registration details such as your name, email address, mobile number and date of birth. When you make deposits or withdrawals via UPI, Paytm or PhonePe, our payment processor records transaction identifiers — we do not store your

1
full UPI PIN or PhonePe credentials on our servers. We also collect device identifiers, IP addresses and session logs to detect unusual account activity and keep your session secure. All data collection is governed by applicable Indian law, and access to your personal records is available
2
where local law permits. We do not sell your personal information to third parties, and we share it only where required by law or to operate core account services.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct or delete the personal data we hold on your j35 account, our privacy support team is ready to help through multiple channels. Requests are acknowledged within 48 hours and resolved in line with applicable Indian data-protection timelines.

Team online

Email Privacy Team

Send your data-access or deletion request to our dedicated privacy email. Include your registered mobile number so we can verify your identity before making any changes to your account records.

Live Chat Support

Start a live chat session directly from your j35 account dashboard. Our agents can raise a formal privacy ticket on your behalf and confirm receipt with a reference number within minutes.

In-App Help Centre

Navigate to Settings then Privacy in the j35 app to find quick-action buttons for downloading your data or submitting a correction request without needing to contact support separately.

HOW WE SAFEGUARD DATA

Six Ways We Protect Your Privacy at j35

From the moment you register to every deposit you make via UPI or PhonePe, j35 applies layered security and clear retention rules so your data is never held longer than necessary and…

Encrypted Storage

All personal data on your j35 account is encrypted at rest using AES-256. Payment references from UPI, Paytm and PhonePe are tokenised so raw transaction strings are never readable in plain form on our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how you use the platform. You can manage or withdraw cookie consent at any time from the privacy settings panel in your account.

Account Security Checks

Login attempts are monitored for unusual patterns such as new device access or rapid location changes. When we detect a flag, we send a verification alert to your registered mobile number before allowing access.

Data Retention Policy

We retain account data for as long as your account is active and for a defined period after closure, as required by Indian financial regulations. Once the retention window closes, personal records are securely deleted from our systems.

Third-Party Access Limits

We share data only with payment processors handling your UPI, Paytm or PhonePe transactions and with regulatory bodies when legally required. No marketing partners receive your personal account data without your explicit consent.

Your Right to Correction

You can request a correction to any inaccurate personal detail — name, address, mobile number — directly from your account settings or by contacting our privacy team. Changes are processed within five business days.

Your Privacy Questions, Clearly Answered

Here we address the questions our account holders ask most often about how their data is collected, stored and managed at j35. If your question is not covered below, reach out to our privacy support team directly.

We collect your name, email address, mobile number and date of birth during registration. After that, we record transaction references for deposits and withdrawals made via UPI, Paytm or PhonePe, plus device and session data for security purposes.

No. We never store your UPI PIN or PhonePe credentials. Our payment gateway tokenises your payment details, meaning only a non-reversible reference ID is retained on our servers. Your banking credentials remain solely with your bank or payment app.

Yes. Submit a data-access request via the In-App Help Centre or by emailing our privacy team with your registered mobile number. We will compile and send your personal data file within the timeframe required under applicable Indian law.

Contact our privacy team through live chat or email, quoting your account ID. We will process the deletion after identity verification. Note that some records must be kept for a legally defined period following account closure under Indian financial regulations.

We do not share your personal data with marketing partners without your explicit consent. Data is shared only with payment processors operating UPI, Paytm and PhonePe rails, and with authorities when required by law.

Personal account data is retained for the period mandated by applicable Indian financial and gaming regulations after closure. Once that window passes, your data is securely and permanently deleted from our systems.

Raise the matter first with our privacy team via email or live chat. If you are not satisfied with our response, you may escalate to the relevant Indian data-protection authority as permitted under applicable local law.

How j35 Handles Your Personal Data

Reach Us About Your Privacy

Email Privacy Team

Live Chat Support

In-App Help Centre

Six Ways We Protect Your Privacy at j35

Encrypted Storage

Cookie Controls

Account Security Checks

Data Retention Policy

Third-Party Access Limits

Your Right to Correction

Your Privacy Questions, Clearly Answered

01 What personal data does j35 collect when I open an account?

02 Does j35 store my UPI PIN or PhonePe login credentials?

03 Can I request a copy of the personal data j35 holds on me?

04 How do I ask j35 to delete my account data?

05 Does j35 share my data with third parties for marketing?

06 How long does j35 keep my account data after I close my account?

07 Who do I contact if I believe my privacy rights have been violated?

Related Pages